Complaints and Grievances

 
 

The purpose of the Accommodation Complaint Process is to provide a way to address concerns related to student accommodation requests. Students, Faculty, and staff with concerns regarding student accommodations should follow the same procedure.

Students and Faculty are encouraged to work with their campus disability office to resolve complaints. At any time an individual can request a review by the Education Access Center Director or file a formal complaint.

Accomodation Concerns

Students and faculty are encouraged to work with their campus disability resource offices, Education Access Center or the Resource Center for the Deaf and Hard of Hearing, to address any concerns they may have regarding accommodations throughout the semester. Professional staff will engage the student and other stakeholders in an interactive process to determine a course of action to be agreed upon and implemented as soon as possible.

Informal Complaint

If the concern is not resolved at the campus level, the complainant should contact the Education Access Center Director at the Metro Campus. The Director will review the campus determination and work to resolve the complaint within ten (10) business days.

Formal Complaint

Any individual who is still dissatisfied with a determination of disability or student accommodation may file a written formal complaint with the ADA Compliance Officer for Student Accommodations. Individuals may file a formal complaint at any time during the informal process. Filing a formal complaint terminates the informal process.

Formal complaints should contain:

  • First and Last name
  • TCC ID number
  • Date
  • Statement clearly documenting the basis for the complaint
  • Requested resolution
  • Signature of Complainant
  • Optional: Attachments of supporting evidence

Formal complaints should be submitted to:

Kaye Ellis, Civil Rights Compliance Administrator
Tulsa Community College
Northeast Campus Room SU2554
Tulsa, OK 74115
Email: kaye.ellis@tulsacc.edu or TCCnondiscrimination@tulsacc.edu

 

Complaint Process

 
 

The ADA Compliance officer will confirm receipt of the formal complaint by email. The ADA Compliance Officer will review the complaint and conduct an investigation as needed. The complainant shall have the responsibility to engage in an interactive process by responding to requests for information from the ADA Compliance Officer.

After gathering information, the ADA Compliance Officer may make a determination of findings through an administrative decision, or convene an Accommodation Appeals Committee* to consider the complaint. The complainant will be notified in writing when a determination has been made by either an administrative decision of the ADA Compliance Officer or Accommodation Appeals Committee. The ADA Compliance Officer is responsible for notifying the complainant and other stakeholders of the decision within ten (10) business days of receiving the complaint.

Actions may include:

  • Uphold the original decision of the disability resource office or EAC Director
  • Modify the original decision of the disability resource office or EAC Director
  • Vacate previous decision and enter a new decision
  • Vacate the previous decision and request a new determination by the disability resource office

The complainant shall be informed of their right to appeal the decision directly to the Senior Student Affairs Officer. The appeal should be submitted in writing, signed and dated by the complainant within ten (10) calendar days of the notice of the decision. The Senior Student Affairs Officer may at their discretion meet with others. The Senior Student Affairs Officer may:

  • Uphold the decision of the ADA Compliance Officer/Accommodation Appeal Committee
  • Modify the decision of the ADA Compliance Officer/Accommodation Appeal Committee
  • Vacate the decision and enter a new decision
  • Vacate the decision and request a new determination by the disability resource office

The complainant will be notified in writing of the appeal decision. The decision of the Senior Student Affairs Officer shall be final and there shall be no further college appeal. The student will be notified of external agencies where complaints may be filed.

The Accommodations Appeals Committee:

  • When the ADA Compliance officer determines a complaint should be referred to the committee, 3-5 members of the Accommodations Appeals Standing Committee will be called on to serve. At least one member from each represented group should be included. The ADA Compliance Officer is an ex-officio member of the committee.
  • Accommodations Appeals Standing Committee of 9-12 members representing:
    • Faculty

    • Professional Staff

    • Classified Staff

  • Training will be provided to the Accommodations Appeals Standing Committee.

Grievances

Individuals who believe they have been discriminated against on the basis of disability should file a complaint with the TCC Director of Civil Rights Compliance. Complaints of discrimination received by the ADA Compliance Officer will be forwarded directly to the TCC Director of Civil Rights Compliance. A general complaint process is available to all students with the Dean of Student Affairs located on each main campus. If the complaint is regarding an accommodation it will be forwarded to the appropriate disability resource office to initiate the informal complaint process.